Returns & Exchanges

At PRIME Fitness USA, we stand behind the quality of our professional-grade strength equipment and offer a 30-day return window for products in original, unused condition. We are committed to ensuring your training facility or home gym is equipped with the world's finest fitness technology.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Equipment

Securely pack the item in its original heavy-duty packaging, ensuring all bolts, components, and manuals are included to avoid restocking fees.

3

Ship to Warehouse

Affix the provided shipping label and drop off the package at an authorized carrier location or schedule a freight pickup for large strength machines.

4

Inspection and Refund

Once our technicians verify the equipment's condition at our facility, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing